In Alvys, every load in the billing workflow is assigned a status that reflects its current position in the invoicing lifecycle. These statuses appear on the Invoice tab under Accounting and update automatically as your team takes action on each load. Understanding what each status means helps dispatchers, billers, and accounting staff coordinate handoffs and track outstanding invoices without confusion.

Billing status is also referred to as load billing status or invoice status in Alvys.

Select Accounting from the left navigation menu, then select Invoice. Each load row in the list displays its current billing status. You can filter the list by status to focus on a specific stage of the billing process.

Loads move through billing statuses in this order as your team invoices and receives payment:

Released → Queued → Invoiced → Financed (if applicable) → Completed → Paid

Loads that were canceled before delivery but still require invoicing follow a separate path and appear with a TONU status.

For step-by-step instructions on moving a load through the billing workflow, see the following articles:

Viewing and acting on loads in the Invoice tab requires the "Billing" and "Invoice" permissions. Users without these permissions do not see the Invoice option under Accounting.

A load moves to Released when a dispatcher releases it to the billing team. The load has been delivered and is ready for invoicing. No invoice has been created yet.

A load moves to Queued after an invoice has been created but before that invoice has been submitted to the customer. The invoice exists in Alvys but has not yet been sent.

A load moves to Invoiced once the invoice has been submitted to the customer. The invoice is in the customer's hands and payment is pending.

A load moves to Financed when the invoice has been purchased by a factoring company. The factoring company now owns the receivable, and payment will come from the factor rather than directly from the customer.

A load moves to Completed once it has been paid in full. For factored loads, this status is set when the factoring company confirms the transaction is settled.

A load moves to Paid after the Completed step when final payment processing is confirmed. This is the terminal status in the billing lifecycle.

A load receives a TONU status when the truck was dispatched but the shipment did not take place (for example, the customer canceled after the driver was already en route). TONU loads are invoiceable and appear in the billing queue so that a cancellation fee can be invoiced to the customer. TONU is also written as "truck order not used" or "truck ordered not used."

Q: Why does a load show as Released but my billing team says it is not in their queue?

A: The "Billing" and "Invoice" permissions must both be enabled. If "Billing" is not checked, no billing pages will be visible. Confirm both permissions are enabled on the user's profile. If permissions are correct and the load still does not appear, contact Alvys support with the load number.

Q: Can a load go back to a previous billing status?

A: Billing statuses generally move forward through the lifecycle. Reversing a billing status requires specific actions such as voiding a transaction or rolling back an invoice; these actions require the "VoidTransaction" or "RollBackTransaction" permissions. If you have those permissions and are still unable to reverse a status, contact Alvys support with the load number.

Q: What is the difference between Completed and Paid?

A: Completed means the invoice has been paid in full and the billing cycle for the load is closed. Paid is the terminal status that follows Completed once final payment processing is confirmed at the system level.

Q: Does a TONU load follow the same billing steps as a normal delivered load?

A: A TONU load enters the billing queue at Released (after the dispatcher releases it) and can then be invoiced using the same steps as a delivered load. The difference is that TONU loads are invoiced for a cancellation or dry-run fee rather than a freight charge.