This article consolidates the most common questions we received during the Get Started with Driver Settlements: From First Pay Period to Truck-Based Statements webinar.

It’s organized by topic so you can jump to what you need. If you don’t find your answer here, reach out to [email protected].

How do I set up a pay period?

Go to Settings → Pay Periods and create or edit your schedule.

If you choose Weekly with a start day (e.g., Monday), the period runs from that day at 00:00 through the following day at 23:59 (Monday–Sunday). The default Statement Date is the last day of the period (Sunday).

When you generate a statement, you can override the Statement Date for that run — so you can pay every Friday for the prior Mon–Sun period, for example.

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Why does the pay period default to the current week instead of the previous week?

Today, the pay period selector defaults to the current week. Defaulting to the previous week is on our roadmap. For now, manually select the prior week when generating each settlement run.

Can I bulk-select pay periods or pay dates when generating statements?

Not yet. Today you select a pay period per run. Bulk selection is on our roadmap.

Can drivers see the pay period on their statement?

No. Drivers only see the Statement Date on their statement, not the pay period name.

Can I generate a statement for a driver without assigning them to a pay period?

No. Every driver must be assigned to a pay period for a statement to be generated.

Can I set tiered rates based on miles driven (per pay period)?

Tiered rates that apply per pay period (e.g., $X/mi for the first 2,000 miles in a statement, $Y/mi over 2,000) are coming in the next few weeks. Today, tiered rates can only be applied per trip.

Can I set tiered rates based on miles driven (per trip)?

Yes. Create a driver rate of type Per Mile, enable tiers, and configure each tier with its own rate (e.g., 0–2,999 mi at one rate; 3,000+ mi at another).

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Can I pay a mileage bonus on tiers?

Yes. Create a driver rate of type Per Mile, enable tiers, and name it “Mileage Bonus.” Each tier can have its own rate.

Can I set different rates for different contracts?

Yes. When creating a driver rate, click Add Rule, choose Load → Contract, and multi-select the contracts the rate should apply to. You can stack multiple contract-specific rules on the same driver.

Are pay tiers based on years of employment supported?

Tenure-based pay tiers (e.g., $0.55/mi for years 1–3, $0.66/mi for years 4–6) will be released in the coming weeks.

Can I pay a recurring bonus based on revenue generated?

Driver rates based on revenue thresholds (e.g., a $100 bonus when truck revenue exceeds $6,000 in a week) are not supported today. We’ve logged this as a feature request.

Can I add a layover pay rate or a per-hour detention rate?

Layover (per day) and per-hour detention rates are not configurable as rate types today. As a workaround, add them manually as line items on the statement. Native support is on our roadmap.

How do I add a deduction?

There are two ways:

Will recurring deductions stop automatically when the max amount is hit?

Yes. Once a recurring deduction reaches its configured maximum, the system stops applying it automatically. You don’t need to manually stop it.

Can I split a deduction across multiple statements?

Yes. Open the deduction table, find the deduction row, and click the three-dot menu on the right. Select Split to divide the deduction across statements.

If your menu only shows Edit and Delete (no Split option), contact [email protected] so we can check whether the split feature is enabled on your tenant.

Can I add custom deduction categories?

Custom deduction category names are not supported today, but it’s on our roadmap. In the meantime, send the categories you need to [email protected] and we’ll help get you configured.

Can I bulk-add a deduction across multiple drivers?

Not today. We’ve logged this as a feature request. For now, add deductions per driver from the driver/truck profile or from Driver Settlements.

I picked the wrong transaction type (e.g., Deduction instead of Reimbursement). How do I fix it?

Today, you’ll need to delete the line item and recreate it with the correct type. An in-place edit option is being evaluated for a future release.

Why are fuel deductions not on the trip?

Fuel deductions are intentionally separated from trips. They appear as line items in their own section near the bottom of Driver Settlements once a driver is selected. Fuel transactions are not associated with a specific trip.

How do I correct miles if the dispatcher made a mistake?

In the Driver Settlements table, click directly on the miles cell for the trip and edit the value. The statement recalculates automatically.

How do I edit the trip value (load value)?

Two options:

Driver percentage pay recalculates based on the new trip value.

Can I pay two drivers from the same load with different gross amounts?

This is not directly supported through a single trip today. As a workaround, adjust each driver’s pay manually on their respective statements. Reach out to [email protected] if you’d like us to walk through your specific setup.

Why doesn’t the per-stop or extra-stop line item show on my statement?

Per-stop and extra-stop charges only appear on the statement when the driver has a per-stop or extra-stop rate configured on their profile. Add the rate under Driver Profile → Driver Rates and it will populate automatically on future statements.

Why does a driver have $0 trips that aren’t pulling onto the statement?

This is controlled by two settings under Settings → Company Profile:

Toggle these to control whether $0 or no-pay trips flow to driver statements. Your accounting integration settings have a similar checkbox to control whether $0 payables sync over.

Why does an Owner Operator show $0 in the Open status?

Same answer as above — check the two checkboxes under Settings → Company Profile and the corresponding setting on your accounting integration.

Can I change the order in which loads appear on the statement?

You can sort the trips list inside Driver Settlements by clicking any column header. However, customizing the load order on the generated PDF is not supported today. It’s on our roadmap.

Can I download all statements in bulk as PDFs before final generation?

Bulk PDF download during the preview phase is shipping in the next few weeks.

Can I create a custom statement template?

Custom templates beyond the three built-in types are not supported today. Logged as a feature request.

Can I hide load rates (trip values) from the driver-facing statement?

Hiding the trip value on driver-facing statements is shipping in the coming weeks. We’ll notify you when it’s available.

Can I split a single load’s linehaul amount across statements (by dollar amount)?

Manually keying split dollar amounts on a linehaul is not supported today. However, you can split a trip across statements at the line-item level: click the trip row and use the checkboxes to choose which line items go on which statement.

Can I show total empty miles and total loaded miles on the statement?

Not today. We’ve added this to the roadmap.

The company logo looks shrunk on the statement preview — is that a bug?

This is a known visual issue we’re working on. Please send a screenshot to [email protected] so we can investigate your tenant. A fix is coming in an upcoming statement template update.

What happens if I revert a statement that’s already been sent to my accounting system?

It depends on your accounting platform (QuickBooks Online, QuickBooks Desktop, Sage, Business Central, NetSuite). Each behaves differently when statements are reverted. Reach out to [email protected] with your specific platform and we’ll send you the exact behavior.

I reverted a statement by mistake — is there a way to recover it?

Today, reverted statements are not stored or surfaced anywhere after they’re reverted.

As a workaround, if you need to undo a statement without losing context, revert to Draft instead of Open — that keeps the statement intact so you can regenerate it. Surfacing reverted statements is on our roadmap.

Can I generate a statement per truck for an owner operator?

Yes. Truck statements let you break down activity per truck for owner operators with multiple trucks.

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Why does an owner operator need at least 2 trucks for a truck statement?

This is intentional. With one truck, the individual driver statement and the truck statement contain the same information — splitting them adds no value. Once an owner operator has 2 or more trucks, separate truck statements are required to break down activity per truck.

My owner has one truck and a driver who needs to be paid. How do I handle that?

The standard owner operator statement covers both the owner operator and the truck in one. If your scenario is more complex, reach out to [email protected] so we can review your specific case.

Does Driver Settlements affect my existing QuickBooks integration?

No. The new Driver Settlements module does not change your existing QuickBooks integration behavior. The statement built within Driver Settlements is what syncs to QuickBooks (and other accounting systems) using the same integration settings you had before.

Will company driver statements flow to QuickBooks?

Today, only owner operator statements sync to QuickBooks. Company driver statements would require a QuickBooks Payroll integration, which is not currently supported. In the meantime, you’ll need to enter company driver pay manually in QBO. We’re interested in building this in the future.

Is the QuickBooks integration only for bookkeeping, or can it run payroll?

The QuickBooks integration is for bookkeeping today. QuickBooks Payroll-style payouts to drivers from Alvys via QBO are not supported.

Can I issue payments to drivers directly from Alvys?

Not on our roadmap for this year, but it’s something we’re interested in building. Today, Alvys produces the statement; the actual funds movement happens in your accounting or payroll system.

Does generating a statement actually pay the driver?

No. Alvys does not move funds. A statement is a record of what the driver is owed (or owes back). When you generate a statement, three things happen:

Can I set role-based permissions on Driver Settlements (e.g., draft vs. view vs. approve)?

Granular role-based permissions on Driver Settlements (so one user drafts, another views, another approves) are not supported today. Logged as a feature request.

Can I pin specific columns so they don’t shift around?

Yes. Right-click any column header and choose Pin column to the left or Pin column to the right. You can also right-click and select Configure Columns to control which columns are visible and in what order. Layouts save per user.

Can I hide columns in the Open and Draft tabs?

Yes. Right-click any column header in the Open or Draft tab and select Configure Columns to show or hide columns. Selections save per user.

How do I filter trips by date in Driver Settlements?

In the default Open tab, set the Cutoff Date. Any trips delivered before that date will be hidden from the view. This is useful when migrating to Driver Settlements or when excluding older items from a settlement run.

Search isn’t returning what I expect — is it broken?

Search in Driver Settlements currently supports searching by Trip Number only. Broader search (by driver, deduction, etc.) is on the roadmap.

When I reactivate an inactive driver, do I need to do anything in Settings to make them appear in Driver Settlements?

No extra action should be required. Once reactivated, the driver should appear in the Open tab as soon as they have eligible trips for the current pay period. If they’re not appearing, contact [email protected].

Is Driver Settlements an extra add-on?

No. There’s no additional cost — Driver Settlements is included in your existing Alvys subscription.