📋 Applies to: Dispatchers · Accounting team members
Module: Loads and Trips · Pay Drivers
Last reviewed: 2026-06 · Owner: Support
When a driver's status changes from Company Driver to Owner Operator (or the reverse), existing loads do not automatically move to the new driver type tab in Pay Drivers. Reassigning the driver to the load resolves this.
Symptom
After changing a driver's status from Company Driver to Owner Operator (or the reverse), their previously assigned loads still appear under the original driver type tab in the Pay Drivers module. The loads do not move to the new tab automatically.
Cause
When a driver is assigned to a load, Alvys records the driver's type at the time of assignment. This record is stored as a snapshot on the load and is not updated retroactively when the driver's status changes later. Existing loads remain categorized under the driver type that was active at the time they were assigned.
Resolution
Open the load that is appearing under the wrong driver type tab.
Reassign the driver.
In the trip panel, click Assign.
Reselect the same driver. The system records the driver's current status at the time of this reassignment and updates the load's categorization.
Confirm the update.
Save the assignment. The load now reflects the driver's current status and moves to the correct tab in Pay Drivers.
If That Didn't Work
A settlement statement has already been processed for this load
If a settlement statement has already been processed, the assignment cannot be updated until the statement is reverted. Open the Pay Drivers module, locate the statement for that load, and click Revert this statement back to draft. Then repeat the reassignment steps above.
If you have completed all the steps above and the load still does not appear under the correct tab, contact Alvys support.