Summary
Canceling loads in Alvys depends on the load’s status and specific conditions. This guide walks through the cancellation steps by status, plus troubleshooting for common issues.
General Prerequisites for Load Cancellation
Before attempting to cancel a load, ensure the following:
You have the necessary permissions to manage and cancel loads.
The load is in a cancellable status (e.g., Open, Covered, or Dispatched).
Admin-level user approval (or Support assistance) may be required for certain statuses.
Step-by-Step Instructions by Load Status
1) Canceling Loads in Open or Covered Status
Open the load in Alvys.
Navigate to the Manage menu.
Select Cancel Load.
Confirm your action by clicking Yes in the pop-up window.
Optionally, add a note explaining why you are canceling the load.
2) Canceling Loads in Dispatched Status
Open the load and click Manage.
If the driver has not checked in to the Pickup stop, the Cancel Load option will be available.
Important:
You cannot cancel loads that are in Delivered or In Transit status directly.
Loads can only be canceled if they are in one of the following statuses:
Open (no asset assigned)
Covered
Dispatched (only if the driver has not yet checked in to the Pickup stop)
3) Canceling Loads in Delivered Status
If a load is Delivered but still needs to be canceled, you must work backward through statuses:
Open the load and go to the Pickup stop.
Change the Pickup stop status to Open.
Refresh the load by marking the last stop as Covered.
Return to the Manage menu and select Cancel Load.
4) Canceling Loads in In Transit Status
If a load is In Transit but still needs to be canceled:
Open the load and locate the first stop.
Unmark the first stop as Picked Up to revert the load to Dispatched status.
Once in Dispatched status, the Cancel Load option will appear under Manage.
Canceling Loads in Delivered or In-Transit Status (UI walk-through)
Open the load and click the downward arrow next to the stop status, as shown below.
Change the status to Covered to revert the load to Dispatched status.
Why work backward?
Load statuses follow this progression: Dispatched → In Transit → Delivered. To revert a delivered load to Dispatched, you must update the statuses starting with the final stop.
Once the load status is reverted to Dispatched, you can cancel it using the steps outlined above.
5) Canceling Loads in Queued or Invoiced Status
Support assistance is required to revert the load status to Released.
Once reverted, you can cancel the load yourself.
6) Canceling Loads in a Batch
Remove the load from its batch and set the load status to Released.
Open the load and mark the last stop as Covered.
The Cancel Load option will then appear under Manage.
7) Canceling Non-Revenue Loads
Non-revenue loads cannot be canceled directly from Released status.
Request Support assistance to handle the cancellation.
8) Canceling Loads Already Paid to Drivers
Remove the payment from the driver’s paystub before attempting to cancel the load.
Troubleshooting Common Issues
Missing Cancel Option in the Manage Menu
Ensure the Pickup stop is set to Open.
Switch to the second or third tab in the load details before accessing the Manage menu.
Unable to Cancel Loads in Completed Status
Change the load status through admin actions to enable cancellation.
Cancel Option Not Available for Delivered Loads
Revert the load status to Covered or Open before attempting cancellation.
FAQs
Do I need to delete the shipper and consignee to cancel a load?
No, you don’t need to delete the shipper or consignee. Ensure all stop statuses are correctly updated before canceling the load.
Can I cancel a load myself without support assistance?
Yes, as long as the load is in a cancellable status (e.g., Open, Covered, or Dispatched). For other statuses, Support assistance may be required.
Conclusion
Canceling loads in Alvys requires understanding the load’s current status and following the appropriate steps. For complex scenarios or when the cancel option is unavailable, refer to the troubleshooting tips or contact Support for assistance.