📋 Applies to: All users
Module: Loads and Trips
Last reviewed: 2026-06 · Owner: Support
A load record in Alvys includes a set of management controls for tracking progress, uploading documents, and taking workflow actions at each stage of the freight lifecycle.
Overview
Every load in Alvys has a row of action buttons and a Manage dropdown that control, govern, and adjust what you can do at each stage. The available options change based on the load's current status and your account permissions. This article explains what each control does.
💡 Looking for a specific action? See: How to Release a Load to Billing · How to Switch the Customer on a Released Load · Dispatch Planner (for dispatching loads)
Where to Find It
Open any load record. The action buttons appear in the management ribbon just below the carrier details panel. The Manage button at the top of the load opens a dropdown with status and workflow actions.
Key Concepts
Map
Opens a visual map of the load's route and stop locations so you can review the planned path.
Notes
Lets you add free-form internal notes to the load record. Notes are visible to other users on your account but are not sent to the carrier.
Docs
Opens the documents panel where you can view and upload load-related files such as the rate confirmation and proof of delivery.
Check Calls
Records a driver check-in update for the load, including location and status notes.
Add Stop
Inserts an additional stop into the trip route. This option is only available while the load has not yet reached Delivered or TONU status — once delivered, the stop list is locked. If you need to add or modify a stop after delivery, contact Alvys Support.
Tender
Accesses bill of lading and load manifest features for the trip.
Optimize
Rearranges stop order or initiates a trip split to adjust the route.
Manage
Opens a dropdown menu with status and workflow actions. The options shown depend on the load's current status and your account permissions. Common actions include Dispatch, Release, TONU, Reserve, Revert Status, Clone, and Cancel Load.
How to Use It
For step-by-step instructions on specific actions available from this screen, see:
Settings & Permissions
The Manage dropdown shows only the actions your account is permitted to take at the load's current status. For example, Release appears only if you have the "ReleaseLoads" permission and the load is in Delivered or TONU status. Contact your administrator if an expected action is not visible.
Limits & Behavior
Add Stop is not available after a load reaches Delivered or TONU status. Once a load is delivered, the stop list is locked.
Tender availability varies depending on the load type and carrier setup.
Clone creates a new load with the same route and carrier information but does not copy document attachments.
Cancel Load removes the load from active dispatch. A cancelled load cannot be restored; a new load record must be created.
FAQs
Q: Why don't I see all the options listed under Manage?
A: The Manage dropdown shows only the actions that are valid for the load's current status and your account's permissions. If an option is missing, either the load's status does not allow that action, or your account does not have the required permission.
Q: Can I add a stop after the driver has picked up?
A: Yes, as long as the load has not yet reached Delivered or TONU status. Once a load is delivered or marked TONU, the route is locked.
Go Deeper
Marking a Load as TONU
If a load is canceled after being assigned but before delivery, you may need to mark it as TONU (Truck Ordered Not Used).
Steps to Mark as TONU
Open the load via the Global Search bar (by load #, trip #, or broker order #)
Click Manage on the Load Management ribbon
Select TONU from the dropdown
Confirm when prompted
💡 TONU is only available for loads with assets assigned and not yet delivered. The load must be in statuses like Covered, Dispatched, or In Transit with the first stop marked as Picked Up.
Adjust Stop Status
Update the stop status depending on what occurred in real life:
Arrived if the driver reached the shipper
Covered if the driver never made it
Update Money Box
Update Customer Freight Amount – adjust the amount paid by the broker
Update Carrier Line Haul – adjust what the carrier should receive
Update Driver Trip Value – for internal carrier payout
Release to Billing
Once all updates are made and the load shows TONU status, click Manage again and choose Release to hand it off to your billing team.
FAQs
Q: What happens to loaded miles when a load is marked as TONU?
A: Loaded miles are automatically zeroed out since the trip wasn’t completed.
Q: Can I mark a load as TONU after delivery?
A: No. TONU can only be applied before the load is marked delivered.