📋 Applies to: Admins · Partner Admins
Module: Management → Company Profile → Document Configuration
Last reviewed: 2026-06 · Owner: Support
Use the Remove Carrier Name checkbox in Document Configuration to control whether the carrier's name and phone number appear on Bills of Lading (BOLs) generated from your account. The setting is off by default, meaning carrier details are shown. Enabling it hides carrier information from the BOL.
Overview
The Document Configuration section in your company profile controls how BOL documents are generated. It replaced what was previously called Important Information. One of the options it adds is the Remove Carrier Name checkbox, which lets you hide the carrier's name and phone number from the BOL. This is useful when you do not want to display carrier information on documents shared with shippers or other parties.
By default, the Remove Carrier Name checkbox is unchecked, meaning the carrier's name and phone number appear on the BOL as usual. Checking it hides those details from all BOLs generated by your account.
Synonyms: hide carrier name, remove carrier name, BOL carrier details, Bill of Lading configuration, document configuration.
Before You Start
You must be an Admin or Partner Admin to access and save Document Configuration settings. The endpoint that saves this configuration requires the Admin or Partner Admin role (enforced by the CompanyProfileManager policy).
This setting applies to your account's BOL template. Changing it affects all future BOLs generated; it does not retroactively alter previously generated documents.
Steps
Open Document Configuration.
Select your username in the bottom-left corner of the screen.
Navigate to Management → Company Profile.
Locate the Document Configuration section on the Company Profile page. This section replaced what was previously called Important Information.
The Management → Company Profile page with the Document Configuration section highlighted
Enable or disable the Remove Carrier Name setting.
Inside Document Configuration, find the Bill of Lading editing area.
Locate the Remove Carrier Name checkbox.
To hide the carrier's name and phone number from BOLs: check the Remove Carrier Name checkbox.
To show the carrier's name and phone number on BOLs: leave the Remove Carrier Name checkbox unchecked (the default state).
Save the configuration.
The Bill of Lading editing window inside Document Configuration, with the Remove Carrier Name checkbox visible and unchecked (default state)
Result
When Remove Carrier Name is checked, the carrier's name and phone number are omitted from the carrier section of the BOL. When it is unchecked, the carrier's name and phone number appear on the BOL as usual.
Troubleshooting
Document Configuration section is not visible on the Company Profile page
Confirm your role is Admin or Partner Admin. Users with other roles cannot access or modify Document Configuration settings.
If your role is correct and the section is still not visible, contact Alvys support.
Changes to Remove Carrier Name are not saving
Confirm you are logged in with an Admin or Partner Admin role. The save endpoint enforces this role requirement; requests from other roles are rejected.
If your role is correct and the save is still failing, contact Alvys support.
FAQs
Q: Does the Remove Carrier Name setting affect previously generated BOLs?
A: No. The setting applies to BOLs generated after the change is saved. Previously generated BOL documents are not modified.
Q: If no carrier is assigned to a load, will the BOL still generate without a carrier name?
A: Yes. The BOL will generate without a carrier name section if no carrier is assigned, regardless of the Remove Carrier Name setting.
Q: Who can change this setting?
A: Only users with the Admin or Partner Admin role can access and save Document Configuration settings.
Q: Where is Document Configuration located?
A: It is on the Company Profile page, reached from Management → Company Profile. It replaced the previous Important Information section.