RMIS (also known as Risk Management Innovative Solutions, provided by TSI) connects to Alvys to automatically import carrier compliance data. Once active, you can view carrier safety ratings, insurance, and authority information directly from the carrier profile in Alvys without switching to RMIS.

The integration also imports carrier certification status and pay-to payment methods, reducing manual data entry during carrier onboarding.

Before connecting RMIS to Alvys, you need:

Send a request to TSI at [email protected] asking them to provide account integration credentials. Once you receive your Client ID and Password, proceed to the next step.

Navigate to Integrations in Alvys. Find the RMIS integration in the Compliance section and click the pencil icon to open the configuration settings.

Alvys Integrations page showing the Compliance section with the RMIS integration box

Enter your Client ID and Password provided by RMIS/TSI, then select which subsidiaries should use the integration. Click Save to complete the setup.

After saving your credentials, verify that data is syncing correctly:

Update a carrier in RMIS and wait approximately 10 minutes. If the carrier is added or updated in Alvys, the integration is working correctly.

Once the integration is active, send an additional email to [email protected] requesting that all existing carriers be pushed to the Delta overnight. This will import all your existing RMIS carriers into Alvys. Without this step, only new or updated carriers will sync going forward.

The integration imports the following carrier information from RMIS into Alvys:

Carrier profile

Important: pay-to data is only imported if the carrier is being imported into Alvys for the first time. If the carrier was manually created in Alvys or is being updated, payment information is not imported and must be manually updated in Alvys.

After completing setup and the Delta push, confirm the connection is working:

Navigate to the Carriers page in Alvys and open a carrier profile. If carrier safety ratings, insurance, and authority information appear on the profile, the integration is active.

Step 1: Confirm you have waited at least 10 minutes after updating the carrier in RMIS. The sync interval is approximately 10 minutes.

Step 2: Verify the integration credentials (Client ID and Password) were entered correctly in Alvys under Management > Integrations > RMIS.

Step 3: If the carrier still does not appear after 10 minutes, contact Alvys support to confirm the integration is active and credentials are valid.

Step 1: Confirm you sent a Delta push request to [email protected] after activating the integration. The Delta push is required to import all existing RMIS carriers into Alvys.

Step 2: The Delta push runs overnight. Wait until the following day after sending the request to TSI before expecting all carriers to appear in Alvys.

Step 3: If carriers are still not appearing after the overnight Delta push, contact Alvys support.

Step 1: Confirm whether the carrier was manually created in Alvys before the RMIS integration was connected. Pay-to information is only imported when a carrier is first imported from RMIS. If the carrier already existed in Alvys, payment information must be updated manually.

Step 2: Update the carrier's payment details manually in Alvys if needed.

Q: How long does it take for carrier updates to sync?

A: After updating a carrier in RMIS, wait approximately 10 minutes for the changes to appear in Alvys.

Q: What happens to carriers I created manually in Alvys?

A: If a carrier already exists in Alvys when you set up RMIS, their profile will be updated with compliance data, but payment information will not be overwritten. You will need to update payment details manually if needed.

Q: Why do I need to request a Delta push from TSI?

A: The Delta push ensures all your existing RMIS carriers are imported into Alvys overnight. Without this step, only new or updated carriers will sync going forward.

Q: Can I see safety ratings directly in Alvys?

A: Yes. Once the integration is active, you can view carrier safety ratings, insurance, and authority information directly from the carrier profile in Alvys without switching to RMIS.