Empower Your Customers with Real-Time Load Tracking
The Public Load Tracking feature is designed to provide your customers with a seamless, self-service way to stay informed about their shipments. Instead of fielding constant calls and emails for status updates, you can empower customers to track their loads in real time, directly from a custom-branded tracking page. This not only improves customer satisfaction but also frees up your team to focus on other high-priority tasks.
How to Check if Public Load Tracking is Active
This feature is only visible to Admin and Partner Admin users. To check if Public Load Tracking is enabled for your account, follow these steps:
Click on your person icon in the bottom left corner of the screen.
Select Company Profile.
Look for the Public Load Tracking toggle.
If the toggle is switched to On, the feature is active. If you don’t see Public Load Tracking in your Company Profile, you will need to contact Alvys Customer Support to have it enabled.
How to Use the Public Load Tracking Link
Once activated, you can copy the unique tracking link from your Company Profile page and share it with your customers. You can even embed this link in your email signature for easy access.
Your company's name will automatically appear on the tracking page, providing a professional and branded experience for your customers. Customers accessing the link can simply enter their order number and see tracking and status updates for that load.
When a customer opens this link, they will see the tracking landing page where they can enter their order number under their search field.
Once a valid order number has been entered, they will be able to see tracking and status information on that load. You can brand this page, so the customer sees your logo!
