Alvys

Learn how to clear cache, cookies, and apply other simple fixes to resolve common issues like login problems and slow performance.

How to Clear Cache, Cookies, and Troubleshoot Common Issues

Customize, save, and share grid layouts across your Alvys workspace

Saved Views

How to contact Alvys Support

Ryan Duffy

Alvys Admin

Alexandru Andronic

Detailed walk throughs on the main areas and features

Using Alvys

In Alvys, issues with releasing or invoicing a load can arise due to missing information, incorrect settings, or document-related requirements.

Why Can’t I Release or Invoice a Load in Alvys, and How Can I Resolve It?

Creating a Load

This feature is intended to shorten the time it takes to create a load in Alvys by extracting information from customer rate confirmations.

Automated Data Entry

Dispatch Planner

Assignment Preferences

Linehaul Rate Types

Adding Roles to Loads & Trips

Creating Load Templates

The rate widget shows the median rate for a lane based on distance and type of trailer used for that load.

Rates Widget

Learn how to quickly add notes to a load from the Load Details Page or the Load Board

Adding and Managing Notes on Loads

Split Fuel Transactions

Stop Time Validations

Set up the mileage sources and calculations.

Mileage Sources & Types

Dispatching a Load

Managing loads is a lot of work. Alvys is here to simplify that process and keep everything organized for you!

Managing a Load

Load Board Region Filters

Learn how to cancel loads in Alvys, including special steps for Delivered or In Transit statuses.

How to Cancel a Load

How to adjust stop Dates and Times on a trip.

Stop Dates and Times

Collapsible Stops on Load Details Page

Request Detention Email

Introducing "Mileage to Next Stop"

Relocating "Previous Trip & Last Location" on Load Details Page

Learn what each load status means and when or how you can revert them to keep your workflow smooth and error-free.

Understanding Load Statuses and How to Revert Them

With this feature, users can easily send emails to customers requesting payment for detentions.

Why work harder when we can work smarter? Cloning a work saves you from doing the same work all over again.

Cloning a Load

Streamline Load Monitoring with Real-Time Mileage Data

Loads and Trips

We’ve increased the trip split limit from 5 to 20, giving you greater control over how trips are structured within the Load Details Page

Optimize - Split Trips & Rearrange Stops

Trips

Learn how to efficiently manage and respond to

Tenders

Alvys Load Board

Loads

This article consolidates the most common questions we received during the

Driver Settlements FAQ

Truck Statements for Owner Operators

Handling Short Payments + Bad Debt

Summary Invoicing

The invoicing feature enables you to configure how invoices are generated, submitted, and delivered. It provides flexibility at both the subsidiary and customer levels to meet diverse operational needs.

Invoicing Settings

Releasing the load from Dispatcher's hands and passing to the Accounting team.

Releasing a Load to Billing

Custom Accessorials

Adding Fuel Surcharge Rates

Alvys offers a few layouts for the design of the driver paystubs. Tenants are able to choose which layout of the statement.

Paystub Layout Templates

Billing Status Definitions

Key Features and How to Use Carrier Settlements

Carrier Settlements

Learn to efficiently manage e-checks in Alvys! This guide covers issuing, searching, and setting limits for secure payments

Issuing E-checks in Alvys

Use 'Mark as Synced' to clean up your Error Transactions list. Manually clear resolved errors to focus on what matters.

How to clear Error Transactions

An Alvys Escrow account functions similarly to a savings account, involving deductions in anticipation of upcoming expenses.

Escrow Accounts

Irina Ignatiuc

Accounting

Adding trucks to Alvys enables carriers to assign drivers and trips for planning and dispatch

Adding Trucks

Fuel Management in Alvys

Default Equipment

Creating Drivers

Adding Trailers

This article walks you through the general fuel workflow, from integration setup to report uploads and how it all ties into your drivers.

Driver and Asset Events are reminders or actions that can be scheduled within Alvys for drivers and assets. Useful for maintaining compliance, preventing unexpected maintenance issues, and managing your assets…

How to add Driver & Asset Events

Balance-Based Deductions

Auto-Assign Fleets to Loads

Assigning Assets to Drivers

Assets

Contracted Rates

Kelly Horton-Poxton

Companies

Public Load Tracking

Custom Payment Terms for Customers

Tender Documents - Customer Rate Confirmation V1

Customers

Carrier Verification

Learn how to send the rate confirmation to carriers for signing and automatically assign driver details to the load.

How to Send the Rate Confirmation to a Carrier

Motor Carrier verification

Show/Hide Carrier Names on BOLs

Why Am I Seeing an Override Authorization Error When Assigning a Carrier?

Learn why an error appears when assigning a carrier and how to resolve it by certifying the carrier in RMIS or using an admin override

Carriers

New to Alvys reporting? This guide walks you through navigating dashboards, using filters to focus your data, drilling into details, saving filter presets, sharing dashboards with your team, and setting…

Getting Started with Reports and Dashboards

Ready to build from scratch? This advanced guide covers creating custom visualizations with the drag-and-drop editor, choosing chart types, sorting and stacking data, building calculated and custom metrics, assembling dashboards,…

Building Custom Visualizations and Dashboards

Ready to tailor reports to your needs? Learn how to customize existing dashboards by rearranging layouts, adding or removing visualizations, organizing with tabs and sections, adding rich text annotations, exporting…

Customizing Reports and Dashboards

Reports

Summary Financial Report v1

Aging Report

IFTA Reports

Bulk Deleting and Restoring Transactions in the Fuel Report

Gross Pay Calculation Updates

This guide provides step-by-step instructions for generating reports, resolving common issues, and managing truck assignments and fuel transactions.

Managing and Troubleshooting IFTA Reporting in Alvys

Financial

Generating and Customizing Operational Reports - Trips & Loads

Operational

Learn how to upload documents in the app quickly and correctly. Follow this guide to ensure your paperwork is saved hassle-free!

How to Upload Documents Using the Mobile App

How to Configure Geofences for Driver Check-In/Out Automation

How to Use the Driver Companion Mobile App

Driver App

Safety & Maintenance Overview

Safety

See What's New

Find answers and get help from Intercom Support and Community Experts

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